❓ Frequently Asked Questions
Answers to all your questions right here
Every question about accounts, payments, bonuses, VIP, and live casino on 8ubpd — all the answers are organised on this page in English.
8ubpd is a safe and enjoyable online betting platform for players in Bangladesh. Whether you are a new member or an experienced player, you are bound to have questions. How does VIP cashback work, what are the rules for depositing with bKash, when is identity verification required, can live dealer games be played on mobile — straightforward and detailed answers to all of these are organised below in five sections. If you cannot find the answer to your question, contact us via our 24/7 live chat or email.
VIP Program
Each week, a set percentage of your total wagers is returned to you as cashback. The rate varies by VIP level — Bronze members receive up to 0.3%, Silver members up to 0.5%, and Gold members up to 0.8% weekly cashback. Cashback is added directly to your account balance and can be withdrawn.
Yes, you can gradually move up through the levels by playing regularly. The more actively you spend time on the platform and place bets, the greater your chances of moving up faster. From Bronze to Silver, then Silver to Gold — the cashback rate increases at each level.
Gold VIP members enjoy the highest weekly cashback rate (0.8%). On top of that, they receive priority access to special promotions and offers, faster service through a dedicated support channel, and the opportunity to take part in exclusive tournaments and events. The best experience on the platform is designed for Gold members.
8ubpd has three VIP levels: Bronze (entry level, up to 0.3% cashback), Silver (mid level, up to 0.5% cashback), and Gold (top level, up to 0.8% cashback). Each level has its own set of benefits and cashback rate.
For details on withdrawing your VIP cashback after it has been added to your balance, please contact our support team. In general, you can use your cashback balance to play, and once the applicable requirements are met, withdrawal is also possible.
Limits & Controls
8ubpd is only for individuals aged 21 or older. You will need to confirm your age when registering an account. Proof of age will also be required during identity verification (KYC). The platform reserves the right to close any account belonging to someone under 21.
Yes, as part of responsible gambling you can set daily, weekly, or monthly deposit limits on your own. This feature can be activated from your account settings or directly through the support team. Once a limit is set, reducing it takes effect immediately, but increasing it may be subject to a waiting period.
Absolutely. If you want to take a short break, you can use the cooling-off option — typically ranging from 24 hours to a few weeks. For a longer break, voluntary account suspension (self-exclusion) is also available. Contact us via live chat or email ([email protected]) for this.
Some common signs include repeatedly chasing losses, spending beyond your budget, neglecting family or work, and being unable to stop gambling. If you notice these signs, contact our support team without delay — we are always ready to help and everything is treated in complete confidence.
For permanent self-exclusion, inform our support team directly. Once the request is received, your account will be closed promptly and no further promotional emails will be sent. This process is free of charge and completely confidential.
How to Make a Deposit
The minimum deposit on 8ubpd is just ৳100 — this applies to all payment methods. Whether you use bKash, Nagad, or Rocket, you can get started from ৳100. This limit was set with players on smaller budgets in mind.
Yes, Nagad is fully supported. To make a deposit, go to the cashier page on your account, select Nagad, enter the amount, and complete the payment to the displayed number using the Nagad app or *167#. With the correct reference number, the funds are added to your balance quickly.
8ubpd does not charge any additional fees for deposits. However, your mobile banking app (bKash, Nagad, or Rocket) may apply its own service charge — this is governed by the respective provider's own policy. It is worth checking your mobile wallet's terms and conditions before making a deposit.
8ubpd currently supports three payment methods: bKash, Nagad, and Rocket. Rocket is the mobile wallet service from Dutch-Bangla Bank. A minimum deposit of ৳100 can be made through all three methods, and withdrawals can also be made through the same methods.
The minimum withdrawal amount is ৳800. Typically, funds reach your mobile wallet within 5 to 30 minutes of submitting a withdrawal request. There may be a slight delay during peak hours, but it is generally a very fast process.
Identity Verification (KYC)
Generally, any one of the following is accepted: National ID Card (NID), passport, or birth registration certificate. A recent selfie may also be required. If one document is rejected, try another and make sure the image is clear and not expired.
KYC verification is usually requested before your first withdrawal or when your transactions exceed a certain amount. It is a standard security process that helps prevent fraud and money laundering, and ensures that funds are safely returned to the rightful owner.
Common reasons for rejection include a blurry image, a cropped document, or an expired document. Take a photo of the document in good lighting, keeping all four corners visible. If the problem persists, contact us via live chat — the support team will provide detailed guidance.
The KYC process is for the security of your account. It ensures that funds reach the correct owner, prevents underage account use, and blocks unauthorised transactions. It is done for your own protection.
Yes, completely. 8ubpd uses SSL encryption and your personal documents are not shared with third parties. In accordance with our privacy policy, your information is used solely for the verification process and is stored securely.
Live Dealer Games
In live dealer games, a real dealer or croupier runs the game via live video stream from a professional studio. You can watch cards being dealt or the roulette wheel spinning in real time on your screen, and communicate via chat. It is the closest experience to being in a real casino.
Yes, 8ubpd's live casino is fully mobile-friendly. You can join live dealer tables directly from any modern smartphone browser — no separate app download is needed. With a stable internet connection, the video stream runs smoothly.
In Baccarat, you bet on whether the Player or the Banker will win, or whether the two will tie. Both sides are dealt two cards; the side whose total is closest to 9 wins. Tens and face cards have a value of zero. Whether a third card is drawn is determined automatically according to the rules.
Teen Patti is a popular card game from South Asia where three cards are used to form the best hand — similar to poker, but simpler. Andar Bahar is even more straightforward — you bet on whether a card matching the middle card will land on the "Andar" or "Bahar" side. Both games are fast-paced and very popular among players in Bangladesh.
Each live dealer table has its own minimum and maximum betting limits, which are shown on screen before the game starts. Tables with lower limits are available for players on smaller budgets, and tables with higher limits are available for high-stakes players. Choose the right table and join from the lobby.
Still have questions?
If you cannot find the answer to your question in this list, our support team is always here for you — in Bengali and English, 24 hours a day.
24/7 Live Chat
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Email Support
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